Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer MacCombie

Jennifer MacCombie

December 10, 2025

5  out of  5
rating by Jennifer MacCombie
"Everyone at this office has been extremely helpful whether adding something to our policy or filing a claim. Nicole was completely on top of our recent move out of state. Highly recommend this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of David Slater

David Slater

December 2, 2025

5  out of  5
rating by David Slater
"I had a perfect experience, which is hard to do when you work in car sales and sometimes sit on hold for an hour just to be told they can’t help you! Nicole was awesome, she was quick, efficient and made sure that the ID cards were exactly right! I highly recommend using Lori Mullens office and ask for Nicole! She’s the best!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jessica Ingle

Jessica Ingle

December 1, 2025

5  out of  5
rating by Jessica Ingle
"Helpful staff so friendly and easy to work with. Highly recommend you try them"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our helpful and friendly staff made your experience easy and enjoyable. We strive to provide exceptional customer service and look forward to assisting you again. We truly appreciate your high recommendation—thank you for choosing us! Lori Mullen - State Farm Agency 315-446-4432 SFautoquote.com"
Profile photo of Michael Collins

Michael Collins

November 26, 2025

5  out of  5
rating by Michael Collins
"Always great to work with and straightforward. Lori and her team are always responsive and walk me through my options. Nicole Pugh has been excellent!"
Profile photo of Robert Klix

Robert Klix

November 25, 2025

5  out of  5
rating by Robert Klix
"Lori Mullen state Farm is Fantastic"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Liz C

Liz C

November 20, 2025

5  out of  5
rating by Liz C
"John was extremely professional and knowledgeable about all the ways I could get the best coverage for the best price. Initially, I was only looking for home insurance however, by bundling my home insurance with auto insurance I was able to save a couple hundred dollars! John took his time to explain everything thoroughly and listened to my questions and concerns patiently. Top tier service for sure! If you're looking for coverage or to switch and save on insurance; I highly recommend State Farm and Lori's team!"
We responded:
"Liz, thank you for your fantastic review! I'm thrilled to hear that John provided professional and knowledgeable guidance to help you find the best home and auto insurance coverage at the best price. Bundling your home and auto insurance is a smart way to save money, and we're glad John took the time to explain all your options thoroughly while addressing your questions and concerns. At the Lori Mullen State Farm agency, we pride ourselves on delivering top-tier customer service and personalized insurance solutions. Lori Mullen - State Farm Agency Fayetteville NY 315-446-4432"
Profile photo of Cassandra Wadsworth

Cassandra Wadsworth

November 13, 2025

5  out of  5
rating by Cassandra Wadsworth
"Nicole is amazing. There have been several times she’s helped me out when I was struggling to figure out policy changes or helped me postpone payments when my accounts would have been overdrawn. She’s always really quick to call me back when I can’t get through right away and I never feel overwhelmed when I’m talking to her, even when things are chaotic."
We responded:
"Thank you for sharing your experience! We're so pleased to hear that Nicole has been such a helpful and supportive resource for you. It’s wonderful that she’s been able to assist with policy questions, payment adjustments, and provide timely, reassuring communication even during busy times. Your kind words truly highlight the care and dedication she brings to her work. Lori Mullen - State Farm Agent 315-446-4432"
Profile photo of michele perry

michele perry

November 7, 2025

5  out of  5
rating by michele perry
"Thank you to Nicole for helping me in every way she could. Stayed right on task and helped me get our problem solved!"
We responded:
"Michele, Thank you so much for taking the time to share your experience! We're thrilled to hear that Nicole provided you with exceptional service and helped resolve the issue efficiently. At Lori Mullen State Farm Agency in Fayetteville, NY, our team is dedicated to delivering personalized insurance solutions and outstanding customer support. Nicole exemplifies our commitment to staying focused on what matters most—solving problems quickly and thoroughly. We appreciate your trust in our agency for your insurance needs, whether it's auto insurance, homeowners insurance, or any of the comprehensive coverage options we offer. Your satisfaction is our top priority! If you ever need assistance with policy questions, claims, or adding coverage, we're here to help Monday through Friday, 9am-5pm, with after-hours appointments available. Thank you for being a valued member of the Lori Mullen State Farm family! Lori Mullen - State Farm Agent SFautoquote.com 315-446-4432 #StateFarmInsurance #FayettevilleNY #CustomerService #InsuranceAgency #AutoInsurance #HomeownersInsurance #LocalInsurance #CNYBusiness #InsuranceExperts #CustomerFirst #LoriMullenStateFarm #StateFarmAgent #InsuranceSolutions #TrustedInsurance #CentralNewYork "
Profile photo of ERIC BERGIN

ERIC BERGIN

November 6, 2025

5  out of  5
rating by ERIC BERGIN
"nicole was more than helpful. i spoke to her to on a couple different occasions, and was very quick to help and i had all documents within minutes"
We responded:
"Eric, thank you so much for this wonderful review! We're thrilled to hear that Nichole provided you with such excellent service. 🌟 At Lori Mullen State Farm Agency, our team is committed to delivering fast, efficient insurance solutions to our Fayetteville, NY community. Nichole takes pride in being responsive and ensuring our clients and partners get the documents and information they need quickly—often within minutes! Whether you need auto insurance, homeowners insurance, or life insurance quotes, our team is here to help with the same level of dedication you experienced. We appreciate your trust in our agency and look forward to serving all your insurance needs. If you ever need assistance with claims, policy updates, or adding coverage, don't hesitate to reach out. We're here Monday-Friday, 9am-5pm, with after-hours appointments available. Thank you for choosing Lori Mullen State Farm Agency! #StateFarmInsurance #FayettevilleNY #AutoInsurance #HomeownersInsurance #LifeInsurance #InsuranceAgency #CustomerService #LocalBusiness #CNYBusiness #InsuranceQuotes #StateFarmAgent #PropertyInsurance #CasualtyInsurance #CNY #SyracuseNY #FastService #InsuranceHelp "
Profile photo of Michelle Crawford

Michelle Crawford

October 31, 2025

5  out of  5
rating by Michelle Crawford
"It has been a pleasure dealing with Lori's State Farm team! I initially spoke with John who was very friendly and professional and explained everything in great detail to provide me the best auto coverage possible, and at the best price. I also spoke with Nora who was also friendly and a great person to speak with. If you're looking for a new insurance agent like I was I would HIGHLY recommend Lori and her team at State Farm!"
We responded:
"Thank you so much for this wonderful review! We're thrilled that John and Nora provided you with excellent service while finding you the best auto insurance coverage at a competitive price. At Lori Mullen State Farm Agency in Fayetteville, NY, our team is committed to delivering personalized insurance solutions with the friendly, professional service you experienced. Whether it's auto insurance, homeowners insurance, life insurance, or any of our other coverage options, we take pride in explaining every detail so our clients can make informed decisions. Michelle, John and Nora will be so happy to hear about your positive experience! We truly appreciate you recommending our State Farm agency to others looking for a new insurance agent in the Fayetteville area. If you ever need assistance with claims, policy updates, or adding additional coverage like home, renters, or life insurance, we're here to help Monday through Friday, 9am-5pm, with after-hours appointments available. Thank you for trusting us with your insurance needs! We look forward to serving you for years to come. Lori Mullen State Farm Agent Fayetteville, NY 📞315-446-4432 🌐 www.sfautoquote.com "
Profile photo of Leighton Jacobs

Leighton Jacobs

October 28, 2025

5  out of  5
rating by Leighton Jacobs
"I had the pleasure of speaking with John, and he was very thorough in explaining everything to me and had absolutely no problem answer any and all my questions about my plan and benefits."
We responded:
"Leighton, thank you so much for your kind words! We're thrilled to hear that John provided thorough and clear explanations about your auto insurance and renters insurance plans. At our office, we take pride in serving Syracuse and the surrounding areas with personalized insurance solutions tailored to your needs. If you ever have more questions or need assistance, we're here to help. Welcome to our insurance family. Lori Mullen State Farm Agent Fayetteville, NY 315-446-4432"
Profile photo of David Corona

David Corona

October 24, 2025

5  out of  5
rating by David Corona
"Lori and her team are fabulous. I have been with them for over 30 years. Very attentive to my and my family needs"
We responded:
"David thank you so much for your kind words! We're thrilled to have been your family's trusted partner for over 30 years, providing attentive and personalized homeowners insurance solutions. Serving Fayetteville, Onondaga County, and the greater Syracuse area, our dedicated team are committed to protecting what matters most to you and your family. #HomeownersInsurance #FayettevilleNY #OnondagaCounty #SyracuseInsurance #TrustedInsuranceAgent #FamilyFirstInsurance Lori Mullen - State Farm Agent Fayetteville, NY 315-446-4432"
Profile photo of Heartfelt

Heartfelt

October 23, 2025

5  out of  5
rating by Heartfelt
"Have been a customer for years and anytime I need something, they are always on the ball. Easy to work with and all of Lori’s employees are so very nice and friendly! Quick solutions to any situation!!!!"
We responded:
"Thank you so much for your wonderful review and for being a valued long-term customer of our Fayetteville Dewitt State Farm office! We’re thrilled to hear how satisfied you are with the personalized service and support we provide. Serving families throughout Oneida, Onondaga, and the surrounding counties is our passion, and we take pride in helping protect what matters most—whether it’s your auto, home, or life insurance needs. Your trust means the world to us, and we look forward to continuing to support you and your family for many years to come! #FayettevilleInsurance #DewittInsurance #OneidaCounty #OnondagaCounty #AutoInsurance #HomeInsurance #LifeInsurance #FamilyInsurance #LocalInsuranceAgent #CustomerSatisfaction #LongTermCustomer #InsuranceExperts Lori Mullen State Farm Agent 315-446-4432"
Profile photo of Aaron Mavins

Aaron Mavins

October 14, 2025

5  out of  5
rating by Aaron Mavins
"Courteous staff and extremely efficient, I highly recommend this agent."
We responded:
"Aaron, thank you for your kind words! We're proud to provide courteous and efficient service to our customers throughout Central New York. Helping with Home insurance, Auto insurance and Life insurance needs is our top priority. If you or anyone you know needs reliable insurance solutions in Central New York, don’t hesitate to contact us! Lori At the Lori Mullen State Farm Agency SFAutoquote.com 315-446-4432"
Profile photo of Chad-Michael Rieth

Chad-Michael Rieth

October 10, 2025

5  out of  5
rating by Chad-Michael Rieth
"I had called for a address change and found out i was missing out on sooooo much. Nicole was so fun to talk to and so informed, told me about many different options for my items in my home. She diligently went over pricing for things i wanted to get the future, plus my policy as a whole making sure i had all the coverage i wanted/needed. I cant be happier with my experience. Absolutely amazing people!"
We responded:
"Thank you for the wonderful review, Chad-Michael! We're thrilled that Nicole could turn a simple address change into an opportunity to ensure that you have the best coverage for your needs. She truly loves helping our Minoa, Fayetteville and Syracuse area clients discover all the ways we can protect what matters most to them. It's great to know that Nicole took the time to review your auto insurance and renters' insurance policies along with exploring addition coverage options for your home and future needs. Making sure our customers have the right protection at the right price is exactly what we're here for! We appreciate your trust in our agency and look forward to continuing to service you and your family. If you ever have questions or need anything else, we are just a phone call away. Thank you for being a part of the Lori Mullen State Farm family! Lori Mullen Serving Minoa, Fayetteville and the surrounding communities 315-446-4432 www.sfautoquote.com"
Profile photo of Ariana McCoy

Ariana McCoy

September 30, 2025

5  out of  5
rating by Ariana McCoy
"Best insurance office around! Everyone is so helpful especially Nicole. I had to call the office a few times when I got a new car, and she was so beyond helpful."
We responded:
"Ariana, we’re honored by your positive feedback! We look forward to continuing to provide you and other Syracuse residents with great service for your car insurance! If there is anything else we can do for your home auto or life insurance needs, just let us know! Lori Mullen State Farm Agent"
Profile photo of Robert Hart

Robert Hart

September 25, 2025

5  out of  5
rating by Robert Hart
"Nicole was wonder and took care of everything I needed and followed up with me which was very nice. Always a pleasure working with her."
We responded:
"Robert, thank you for your kind review! We're so happy to hear that Nicole took great care of everything you needed and provided excellent follow-up. At our agency, we’re dedicated to helping homeowners in the Syracuse area find the perfect homeowners insurance policy to protect their homes and belongings and then helping them with any changes or additions needed after the fact. If you ever have questions about your homeowners policy or need further assistance, Nicole and our team are always here to help. We truly appreciate your trust and look forward to continuing to serve you! Lori Mullen State Farm Agent"
Profile photo of Andrew Zombek

Andrew Zombek

September 16, 2025

5  out of  5
rating by Andrew Zombek
"Nicole was fantastic! I love detailing with Lori’s office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Lori Mullen"
Profile photo of Tony From Syracuse

Tony From Syracuse

September 8, 2025

5  out of  5
rating by Tony From Syracuse
"After my father passed away, me and my brother were left his house and quite frankly I was really outside my depth when it came to things such as Home owners insurance, But thankfully, Nicole and Lori helped me navigate this tricky situation and got me the best possible result… They were very patient with me and my bothers questions and we had a lot of them. they are very knowledgeable in all the areas of insurance as they also handle my car insurance, I totally recommend them and their branch and had a absolutely wonderful experience"
We responded:
"Tony, we’re honored by your positive feedback! We look forward to continuing to provide you with great service for your home and auto insurance! If there is anything else we can do for your insurance needs, just let us know! Lori Mullen"
Profile photo of Robert Sklnner

Robert Sklnner

September 4, 2025

5  out of  5
rating by Robert Sklnner
"Been with State Farm for many years. Lori has been great and for the past few years Nichole has helped us with many things. Never any issues , always clear and gets us covered with what we need. Very aware of our needs and explains things well. Recommend Nicole for all your insurance needs ."
We responded:
"Hey Bob! Thank you for your positive review and shout-out to Nora! I am happy to hear she was able to assist by making a confusing issue clear for you. If you have any questions or concerns that arise, please do not hesitate to stop by or give us a call. We are here for Good Neighbors like you! -Lori - your State Farm Agent"
Profile photo of Jacob Gonzalez

Jacob Gonzalez

August 28, 2025

5  out of  5
rating by Jacob Gonzalez
"As a dealer, Nicole was super easy to work with aswell as polite."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Ryan Mayer

Ryan Mayer

August 24, 2025

5  out of  5
rating by Ryan Mayer
"What an amazing staff. Not only did I make a good switch. I was able to in the end save money on my auto insurance. They check up on you and they help you save the most money. They will sit down with you and go over your entire policy. Letting you know what you can get rid of or increase not to pay more but to be better off if something was to happen to you. I highly recommend them if you are looking for auto or home insurance or making a switch. They will take care of all your needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Lori Mullen"
Profile photo of Zenetta Knapp

Zenetta Knapp

August 22, 2025

5  out of  5
rating by Zenetta Knapp
"Nora is the bomb for real! I had to get small business insurance ASAP and she made it happen easily and quickly! All through email so I didn't have to take time away from work. She emailed me back with every question I had and made things happen for me and my business. I LOVE State Farm and how affordable they are and also how the Lori Mullen office always strives to take care of their customers in the best way!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Lori Mullen"
Profile photo of Red Langley

Red Langley

August 21, 2025

5  out of  5
rating by Red Langley
"Nora has been great helping me figure out the nitty gritty of insurance as a new driver!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Lori Mullen"
Profile photo of Kevin Liedka

Kevin Liedka

August 14, 2025

5  out of  5
rating by Kevin Liedka
"Excellent customer service, Nicole was very helpful, and professional!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Lori Mullen"