State Farm® Insurance Agent Lori Mullen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
James Brody
June 30, 2025
5
out of
5
rating by James Brody
"I've been with this office for at least 7 years and have always had great customer service. Most recently I requested a new boat policy on a Friday afternoon, and Nora worked her magic and had me insured and on the lake by the end of the day. She even managed to save me money on my car and homeowners policy at the same time!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us and your auto insurance, home insurance and boat insurance. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Lori Mullen"
Paul Hartley
June 25, 2025
5
out of
5
rating by Paul Hartley
"Nicole helped me. She was very nice and helpful! I really mean this!"
We responded:
"Thank you, Paul! I'm glad Nicole was able to help. Lori Mullen"
Margo Lynne
June 24, 2025
5
out of
5
rating by Margo Lynne
"Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Christopher Hillanbrand
June 20, 2025
5
out of
5
rating by Christopher Hillanbrand
"Lori Mullen State Farm office is fantastic Nicole there handled everything I asked her and more went above and beyond her job to make sure that I had the information I needed to take seven points off my license worked all day just for me to get the right information I needed for my lawyer. She is fantastic…. If you need a down to earth Diligent State Farm representative go to Laurie Mullen and ask for Nicole.thanks again for everything"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Megan Anne
June 20, 2025
5
out of
5
rating by Megan Anne
"Very helpful, fast and efficient services. Worked hard on my claim and I was extremely satisfied. Highly recommend. -Chris H"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jeffrey Wagner
June 18, 2025
5
out of
5
rating by Jeffrey Wagner
"Nicole was awesome!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kayleigh Jones
June 13, 2025
5
out of
5
rating by Kayleigh Jones
"I had a desperate need to find a new insurance company after realizing my bill kept climbing. I was lucky enough to be connected with John Ratliff and I am so happy I was! He answered all of my questions and talked things through with me in a way that was easy to understand. He took his time to explain different coverages and helped me save a lot of money in the process. I am extremely thankful for the kindness and helpfulness coming from this insurance group!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Richard Campbell
June 13, 2025
5
out of
5
rating by Richard Campbell
"Staff is amazing"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dale McMillian
June 6, 2025
5
out of
5
rating by Dale McMillian
"My name is Dale McMillian. I had the pleasure of working with Nicole at Lori Mullen State Farm. I must say it that was nothing short of excellence. She crossed every T and dotted every I. Answered all questions honestly and completely. Thank you Ms Nicole."
We responded:
"Hey Dale! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Lori Mullen"
Mark Mcavan
June 5, 2025
5
out of
5
rating by Mark Mcavan
"Have been with Lori for a couple years. have never had a single issue. Incredibly responsive anytime I've had questions, be it by text, email, phone or in person. Have felt like simply a number. Lori's staff is also top notch. Nicole who works for Lori is a gem to talk to. Very personable and very thorough."
We responded:
"Thanks, Mark! I really appreciate the review. It’s so important to me that we treat our customers like they’re our neighbors, not just policy holders! Insurance issues can happen at any time, and we always want to be there for you when you need it most. We're happy to have been able to help you with your home insurance and auto insurance! Lori Mullen"
Samuel Hersam
May 27, 2025
5
out of
5
rating by Samuel Hersam
"Nicole, very friendly on a morning right after holiday!! In the car sales world we all know how that call can go!! Not with Nicole, she was fast friendly!! The BEST"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kassidy Egan
May 22, 2025
5
out of
5
rating by Kassidy Egan
"Nicole was a great help when I called on behalf of a customer. She was quick and very responsive. I got everything I needed right away with zero issues. Very grateful for her!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ethon Joseph
May 21, 2025
5
out of
5
rating by Ethon Joseph
"I have been with them 15 years now and will continue to support them the lady’s over there make me feel like family Nora is great Nicole is very patient and polite great to have her aboard it’s always my pleasure to work with them and I would recommend them over any insurance company I’ve been with thanks lady"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Carrie Frank
May 21, 2025
1
out of
5
rating by Carrie Frank
"Really dislike how difficult it is to get a hold of anyone at this office. The prompts always ask to leave a voicemail and someone will call back. Was told someone is in the office but it never has gone directly to a person answering, its immediately the prompts to essentially press 1 to check on a claim or report, 2 for billing and 3 to leave a voicemail."
We responded:
"Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our clients, as it helps us improve our services. We understand that getting in touch with us can be frustrating, especially when you just want to speak to someone directly. As a small team of four we are sometimes unable to answer a call if we are all helping other clients, we strive to assist every client as quickly as possible. Our phone system is designed to help route calls efficiently, but we do recognize that it can sometimes lead to a bit of a wait. Please know that when you leave a voicemail, we are committed to returning your call as soon as we can. Your experience is important to us, and we're always looking for ways to enhance our communication. If you have any urgent questions or concerns, feel free to reach out and we’ll do our best to assist you promptly."
Scott Stocking
May 19, 2025
5
out of
5
rating by Scott Stocking
"Nicole Pugh was great! Quick, efficient and knowledgeable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jill Graziadei
May 19, 2025
5
out of
5
rating by Jill Graziadei
"Lori was a pleasure to deal with, very helpful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Abby Rosenberg
May 13, 2025
5
out of
5
rating by Abby Rosenberg
"We met with Nora Best to review our insurance policies. Nora was very knowledgeable and helpful. Excellent customer service following up as promised."
We responded:
"Abby, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here for all of your auto insurance, home insurance and life insurance needs! Lori Mullen"
Donna M Setrella
May 9, 2025
5
out of
5
rating by Donna M Setrella
"Always try to get the lowest & best coverage & treated as a VIP. TY"
We responded:
"Thank you for the five star review Donna! Lori Mullen"
K B
May 7, 2025
5
out of
5
rating by K B
"Always polite and professional. I've considered switching a couple of times but stick around simply because of the staff and Lori. Can't go wrong. Very proactive and always contact."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Frank Giarrusso
May 5, 2025
5
out of
5
rating by Frank Giarrusso
"Thanks to Nicole Pugh from the Lori Mullen, State Farm Agency She helped our Mutual client get their policy updated for a New vehicle in a very timely fashion. Corrections were made flawlessly making our New vehicle delivery process go as smooth as ever. If you are looking for an agent to take care of you this is the place to go. Thanks again Nichole!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you and your customer with your auto insurance needs. If there is anything else we can do to help, please let us know! - Lori Mullen"
Blaze
April 30, 2025
5
out of
5
rating by Blaze
"Nicole is extremely helpful, straightforward, honest, friendly, and informative. She is the best there and I recommend requesting her everytime."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tyler Dessaure
April 28, 2025
5
out of
5
rating by Tyler Dessaure
"I worked with Nicole Pugh and she was an absolute god send helping me add a vehicle for a mutual customer of ours! She processed everything with no hiccups, in the shortest amount of time and i was beyond impressed. All on her birthday at that! The woman deserves a raise and a 1 week paid vacation"
We responded:
"Hey Tyler! We’re thankful for your feedback! It’s our pleasure to assist you when it comes to helping you with your customers needs . If there is anything else we can do to help, please let us know! Lori Mullen"
Ross Perretta
April 24, 2025
5
out of
5
rating by Ross Perretta
"I work in car sales at Friendly Honda in Fayetteville and find myself calling upon Lori's office often. All of her customers rave about how amazing her team is, and I can see why! I had the pleasure of being helped but Nicole Pugh this morning. She made it so easy to help my customers and got me the documents I needed in a timely fashion and they were correct the first time. I would recommend giving them a shot to earn your business ( I certainly will be doing the same) because I know they will certainly take good care of you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Richard Ireland
April 23, 2025
5
out of
5
rating by Richard Ireland
"Nicole and the staff in this office are helpful, courteous and prompt. It's great to have a professional team that gets things done right the first time. I recommend many of my auto purchase clients to stop here first! Sterling professionals."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Lori Mullen"
mark bukowski
April 22, 2025
5
out of
5
rating by mark bukowski
"Nicole was very pleasant, knowledgeable, and understanding. I will be expecting to conduct all interactions with her in the feature. Thank you"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Lori Mullen"